{ "article_id": 294, "public_id": "7ea14df3-48ab-48d8-88de-7c8ef75b789d", "internal_identifier": null, "source_identifier": "1:19", "status": "published", "type": "research_article", "title": "The Measurement Of The Service Quality In Education: An Application In Sakarya", "title_secondary": null, "abstract": "The importance of the service quality has increased because of the rapid development of the technology and globalization. In the global competition environment, teaching of the students that can provide the expectations of the society and the business world is becoming important gradually. When viewed from this aspect, the quality of the education given in the schools is so important to provide the country development and to increase the level of the social wealth. In this study, SERVQUAL method that is one of the service quality measurement method is used to determine the difference between the expected service and the perceived performance of the services given in the state and private schools in Sakarya. The expected and perceived performance levels relating to education services are compared by analyzing the collected data through the face to face questionnaire method.  ", "language": "en", "english_title": null, "english_abstract": null, "doi": null, "doi_url": null, "resource_url": "https://www.set-science.com/a/7ea14df3-48ab-48d8-88de-7c8ef75b789d", "pdf_url": "https://www.set-science.com/a/7ea14df3-48ab-48d8-88de-7c8ef75b789d/pdf", "og_image": "https://www.set-science.com/assets/img/og-card-v2.png", "authors": [ { "public_id": "123e8b22-730e-472b-a384-aeccab15d1d7", "given": "Aslan", "family": "Çoban", "full": "Aslan Çoban", "literal": null, "orcid": null, "orcid_url": null, "email": "acoban@sakarya.edu.tr", "corresponding": true, "sequence": "first", "affiliations": [ { "name": "Sakarya University", "department": null, "country": null, "country_code": null, "ror": null, "ror_url": null } ] }, { "public_id": "46266ec3-be57-4a93-ac49-dda95eef0d42", "given": "Faruk", "family": "Yalçın", "full": "Faruk Yalçın", "literal": null, "orcid": null, "orcid_url": null, "email": "farukyalcin@sakarya.edu.tr", "corresponding": false, "sequence": "additional", "affiliations": [ { "name": "Sakarya University", "department": null, "country": null, "country_code": null, "ror": null, "ror_url": null } ] }, { "public_id": "2509ad7d-79bb-4341-8187-676d64cfb34d", "given": "İdris", "family": "Cesur", "full": "İdris Cesur", "literal": null, "orcid": null, "orcid_url": null, "email": "icesur@sakarya.edu.tr", "corresponding": false, "sequence": "additional", "affiliations": [ { "name": "Sakarya University", "department": null, "country": null, "country_code": null, "ror": null, "ror_url": null } ] }, { "public_id": "dfc806d6-b39f-4407-b940-24330323b088", "given": "Ahmet", "family": "Özdemir", "full": "Ahmet Özdemir", "literal": null, "orcid": null, "orcid_url": null, "email": "ozdemir11@ogr.sakarya.edu.tr", "corresponding": false, "sequence": "additional", "affiliations": [ { "name": "Sakarya University", "department": null, "country": null, "country_code": null, "ror": null, "ror_url": null } ] }, { "public_id": "673f3392-23d3-4a21-b4a9-bf86adf18633", "given": "Vezir", "family": "Ayhan", "full": "Vezir Ayhan", "literal": null, "orcid": null, "orcid_url": null, "email": "vayhan@sakarya.edu.tr", "corresponding": false, "sequence": "additional", "affiliations": [ { "name": "Sakarya University", "department": null, "country": null, "country_code": null, "ror": null, "ror_url": null } ] } ], "keywords": [ "Education, service, service quality, SERVQUAL method" ], "translations": [ { "language": "en", "title": "The Measurement Of The Service Quality In Education: An Application In Sakarya", "abstract": "The importance of the service quality has increased because of the rapid development of the technology and globalization. In the global competition environment, teaching of the students that can provide the expectations of the society and the business world is becoming important gradually. When viewed from this aspect, the quality of the education given in the schools is so important to provide the country development and to increase the level of the social wealth. In this study, SERVQUAL method that is one of the service quality measurement method is used to determine the difference between the expected service and the perceived performance of the services given in the state and private schools in Sakarya. The expected and perceived performance levels relating to education services are compared by analyzing the collected data through the face to face questionnaire method.  \r\n", "keywords": [ "Education, service, service quality, SERVQUAL method" ] } ], "subjects": [], "subject_names": [], "published_date": "2017-12-08", "published_year": "2017", "received_date": null, "accepted_date": null, "volume": "1", "issue": null, "page_first": "87", "page_last": "90", "article_number": null, "conference": { "short_name": "ISMSIT2017", "full_title": "International Symposium on Multidisciplinary Studies and Innovative Technologies", "name": "International Symposium on Multidisciplinary Studies and Innovative Technologies", "acronym": "ISMSIT2017", "location": "Tokat, Türkiye", "start_date": "2017-12-02", "end_date": null, "public_id": "a63b4822-97d6-4580-83b6-aec40f3f7964" }, "proceedings": { "title": "International Symposium on Multidisciplinary Studies and Innovative Technologies", "series_title": "Setsci conference indexing system", "publisher": "SET Technology", "isbn": "978-605-81988-1-4", "eisbn": null, "issn": "2618-6446", "eissn": null, "doi": null, "doi_prefix": null, "slug": "setsci-volume-1-2017-legacy-1", "public_id": "1ecf7302-3692-408b-b680-50001a9ab62c", "url": "https://www.set-science.com/p/setsci-volume-1-2017-legacy-1" }, "license": { "name": "CC BY 4.0", "url": "https://creativecommons.org/licenses/by/4.0/", "code": "CC-BY-4.0", "open_access": true }, "copyright": { "holder": "SET Technology", "year": "2017" }, "funding_statement": null, "funders": [], "references": [ { "order": 1, "raw": "Şentürk, Ü. Enformasyon Toplumunda Eğitimin Yeri. Türk Eğitim Bilimleri Dergisi, 487-506, 2008.", "doi": null, "title": null, "authors": null, "source": null, "year": null, "volume": null, "pages": null }, { "order": 2, "raw": "Türeli, N., Aytar, O. Meslek Yüksekokulu Eğitiminde Hizmet Kalitesinin SERVQUAL Yöntemi ile Ölçümü: Karamanoğlu Mehmetbey Üniversitesinde Bir Uygulama: Akademik Bakış, 2014.", "doi": null, "title": null, "authors": null, "source": null, "year": null, "volume": null, "pages": null }, { "order": 3, "raw": "Parasuraman, V. A. Zeithaml ve L. L. Berry, ”A Conceptual Modelof Service Quality and Its Implicatications for Future Research”. Journal of Marketing, Sayfa 69, 1985.", "doi": null, "title": null, "authors": null, "source": null, "year": null, "volume": null, "pages": null }, { "order": 4, "raw": "Parasuraman, L. L. Berry ve V. A. Zeıthaml,”Delivering Quality Service: Balancing Customer Perceptions of Service Quality”. Journal of Retailing, Sayfa\r\n21-22, 1990.", "doi": null, "title": null, "authors": null, "source": null, "year": null, "volume": null, "pages": null }, { "order": 5, "raw": "Parasuraman, L. L. Berry ve V. A. Zeıthaml, ”Perceived Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Examination of Organizational Barriers Using an Extended Service Quality Model”. Human Resource Management, Sayfa 335-364, 1991.", "doi": null, "title": null, "authors": null, "source": null, "year": null, "volume": null, "pages": null }, { "order": 6, "raw": "Parasuraman, L. L. Berry ve V. A. Zeıthaml,.”Reassessment of Expectations as a Comparison Standart in Measuring Service Quality: Implications for Further Research”. Journal of Marketing, Sayfa 111-124, 1994.", "doi": null, "title": null, "authors": null, "source": null, "year": null, "volume": null, "pages": null } ], "statements": { "acknowledgements": null, "conflict_of_interest": null, "data_availability": null, "ai_disclosure": null }, "credit": [], "history": { "published": "2017-12-08" } }