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Research Article Open Access

The Measurement Of The Service Quality In Education: An Application In Sakarya

1Sakarya University
✉ Corresponding author: Aslan Çoban · acoban@sakarya.edu.tr
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References

  1. Şentürk, Ü. Enformasyon Toplumunda Eğitimin Yeri. Türk Eğitim Bilimleri Dergisi, 487-506, 2008.
  2. Türeli, N., Aytar, O. Meslek Yüksekokulu Eğitiminde Hizmet Kalitesinin SERVQUAL Yöntemi ile Ölçümü: Karamanoğlu Mehmetbey Üniversitesinde Bir Uygulama: Akademik Bakış, 2014.
  3. Parasuraman, V. A. Zeithaml ve L. L. Berry, ”A Conceptual Modelof Service Quality and Its Implicatications for Future Research”. Journal of Marketing, Sayfa 69, 1985.
  4. Parasuraman, L. L. Berry ve V. A. Zeıthaml,”Delivering Quality Service: Balancing Customer Perceptions of Service Quality”. Journal of Retailing, Sayfa 21-22, 1990.
  5. Parasuraman, L. L. Berry ve V. A. Zeıthaml, ”Perceived Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Examination of Organizational Barriers Using an Extended Service Quality Model”. Human Resource Management, Sayfa 335-364, 1991.
  6. Parasuraman, L. L. Berry ve V. A. Zeıthaml,.”Reassessment of Expectations as a Comparison Standart in Measuring Service Quality: Implications for Further Research”. Journal of Marketing, Sayfa 111-124, 1994.
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